Cancellations, Returns & Fit Adjustments

Every piece I make is built from scratch specifically for you. Because I can't restock custom materials or resell something made to your exact measurements, my policies are set up to be fair to both of us once materials are bought.

Changing Your Mind (Cancellations)

If you need to cancel your order, please reach out within 24 hours of purchasing. As long as I haven't bought or cut the materials for your build yet, I'll happily give you a full 100% refund. Once your materials have been gathered or work has started (or after that 24-hour window passes), I can no longer cancel or refund the order since the money has already gone directly into your supplies.

Returns & Refunds

Because everything is custom-made to order, all sales are final and I can't accept returns for a refund if you change your mind or no longer need the piece.

Fit Issues & Adjustments

That said, I want your piece to actually fit you! While I don't do refunds, I do accept returns for fit adjustments. Just message me within 14 days of delivery so we can get it sorted out:

If the mistake was on my end (meaning the piece doesn't match the measurements you gave me): Send it back and I'll fix or remake it for free, and I'll cover the shipping both ways.
If the measurements provided were a little off: You can still mail it back to me for alterations! You'll just need to cover the shipping costs both ways (and a small fee for extra materials if it needs a major rebuild).

Please make sure the item is only tried on and still in brand-new condition when you send it back.

Damaged in Transit or Defects

If your package shows up damaged from shipping or something isn't holding up the way it should, message me with a few photos within 48 hours of delivery and I'll take care of repairing or replacing it for you.